Privacy Policy

Introduction

NuMale Men's Health & Wellness Center ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

When you use our website or request services, we may collect:

• Contact Information: Name, email address, phone number
• Appointment Details: Preferred date, time, location, and consultation type
• Health-Related Inquiries: General health concerns or questions you include in appointment request forms (e.g., consultation type selections, notes)
• Communication Preferences: Your consent to receive calls, text messages, and emails
• Optional Information: Any notes or questions you provide in appointment request forms

SMS / Text Message Information

If you provide your mobile phone number through our website, forms, or scheduling tools, we may collect your number to send you text messages related to appointments and services.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type, user agent string
• Usage Data: Pages visited, time spent on pages, referring website
• IP Address: For security, fraud prevention, TCPA compliance, and consent verification purposes
• Cookies: Small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Process and confirm appointment requests
• Contact you regarding your appointments and inquiries
• Send confirmation emails and appointment reminders
• Coordinate treatment services across our clinic locations
• Send SMS/text message communications (appointment confirmations, reminders, and follow-ups)
• Improve our website and user experience
• Comply with legal obligations including TCPA and HIPAA
• Protect against fraud and security threats
• Send marketing communications (only with your consent, and you may opt out at any time)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls limiting who can view personal information
• Regular security reviews of our systems and processes
• Secure, authenticated access to our database and administrative systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide a personalized experience

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Third-Party Services

We use the following third-party services to operate our website and deliver services. We do not sell your personal information to any third party.

• Twilio: SMS/text message delivery for appointment confirmations and reminders
• Supabase: Secure database hosting for appointment and consent records
• Vercel: Website hosting and deployment
• Resend: Email delivery for appointment confirmations
• Analytics: We may use analytics services to understand website usage

These third parties are contractually obligated to protect your information and may only use it for the specific services they provide to us. They have their own privacy policies governing the use of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• TCPA Consent Records: Retained for a minimum of 4 years as required for TCPA compliance, including consent timestamps, IP addresses, and disclosure versions
• SMS Message Logs: Retained for a minimum of 4 years for compliance and dispute resolution
• Appointment Records: Retained for customer service, record-keeping, and legal compliance purposes
• Website Analytics: Retained in aggregate form for performance analysis

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• SMS Opt-Out: Reply STOP to any text message to unsubscribe from SMS communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at info@menshealthctr.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about what personal data we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell your personal information. To submit a CCPA request, email us at info@menshealthctr.com or call (847) 801-5285.

Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Material changes will be noted at the top of this page.